Privacy Policy

Effective date: July 12, 2026

Information We Collect

When you submit a service request, we may collect the information you choose to provide, including your name, phone number, email address, service address, city, requested service, urgency, and message. If you contact us by phone or email, we receive the information you provide in that communication.

Our website and hosting provider may also process basic technical information needed to deliver and protect the site, such as an IP address, browser and device information, requested pages, timestamps, and security or error logs.

How We Use Information

We use information to:

• Respond to questions and service requests.
• Evaluate the location, urgency, access needs, and type of septic or sewer service requested.
• Schedule, provide, and follow up on services.
• Maintain business records and improve our customer service.
• Protect the website, prevent spam or misuse, and comply with legal obligations.

How We Share Information

We do not sell or rent personal information. We may share information only as reasonably necessary with:

• Employees, contractors, and service partners who help respond to or complete a service request.
• Technology providers that support our website, forms, email, communications, security, and business operations. This site uses Netlify for website hosting and form processing.
• Government authorities or other parties when required by law, needed to protect rights or safety, or necessary to investigate fraud or misuse.
• A successor organization if the business is involved in a merger, sale, or transfer.

Service providers may process information only for the services they provide to us and under their own applicable privacy and security terms.

Cookies and Similar Technologies

This website does not currently use advertising cookies. Our hosting and security providers may use essential technologies or process technical information to deliver the site, prevent abuse, and maintain security. If we add analytics or other nonessential tracking, this policy will be updated as appropriate.

Data Retention and Security

We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business and legal records, resolve disputes, and protect the business. Retention periods may vary depending on the type of information and why it was collected.

We use reasonable administrative and technical safeguards, but no website, email, or electronic transmission can be guaranteed completely secure. Please do not submit Social Security numbers, financial account information, medical information, or other highly sensitive information through the service request form.

Your Choices

You may contact us to ask about, correct, or request deletion of personal information you submitted through this website. We may need to retain certain information when required for legal, accounting, safety, fraud-prevention, or legitimate business purposes.

External Links

This website may link to third-party websites or services. Their privacy practices are governed by their own policies, and Star Septic Services is not responsible for their content or practices.

Children's Privacy

This website is intended for property owners, tenants, businesses, and others seeking septic or sewer services. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website.

Changes to This Policy

We may update this policy when our services, technology, or legal obligations change. The effective date at the top of this page shows when the current version took effect.

Contact Us

For questions or requests concerning this policy, contact Star Septic Services:

• Phone: 606-248-7134
• Email: starsepticinc2003@gmail.com
• Mail: P.O. Box 4305, Harrogate, TN 37752